FAQs

First of all, what makes Busy Bees Maid Service different from those other guys?

We’re so glad you asked that! Busy Bee Maids is unlike any other cleaning company in the Frederick area because we’re so well established that you won’t notice any difference between us and the “big guys” but we’re locally owned and operated so you’re only helping your local economy.  We’re not shipping off 10% of your money to Ohio, Texas, California, or anywhere else you can dream of but Maryland (like many franchise owners have to do!). Since we’re not franchised, we don’t have to listen to anyone’s rules about house and office cleaning but yours. If something doesn’t work for you, we change it!

We also don’t have contracts. We want to earn your service each and every time we come. If you’re unhappy, just call our office and let us know. We will do our best to please you. If you’re still unhappy and wish to cancel, you can do so with no fuss, frustration, or back-talk.

You can also rest assured knowing that all of our cleaners are legal, English speaking, and pay their taxes. Our cleaners are our employees- not independent contractors paid under the table. They are all fully bonded and insured by Busy Bee’s.

Must I be at home when you clean my house?

It’s your choice. Many clients prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

On the first time clean, a lot of our clients prefer to be home, just to see exactly what we will be doing every time we are in your home. Give our office a call today so that we can set up a plan that will work best for you.

If I give you my keys, how are they protected?

Your key is coded as soon as it enters the office. It will be stored in a locked key storage box to which only our management has access. The day of your scheduled cleaning, your key is matched to your profile. Upon returning to the office, the service providers return all keys to management who then places them back into the secured storage box.

Are you insured and bonded to perform cleaning services?

Our insurance is the best available. We’re not “just” bonded, but have liability, crime and employee accident coverage. Your home, our team members and Busy Bee Maid Service Inc. are included in the coverage. If you’d like, we will send you a certificate validating our insurance.

All employees are covered by Workman’s Compensation.

How many people will clean my home?

We work in teams, one of whom is a Team Leader (supervisor). Teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Our teams consist of two to three members. If you have a preference, let us know and we will be happy to accommodate your needs.

Will I always have the same cleaners?

We certainly try! We can’t always account for sick days or time off but we make every attempt to keep the same team as familiar with your home as you are with the team. If something happens where one of our employees is not able to perform that day, the team that will be sent to the home will have a profile that lists the details of your home and any preferences you may have.

Do I need to provide my own house cleaning products?

We come with everything we need to perform the cleanings. However, if you have specific preferences we’d be more than happy to use yours. We prefer to use our own commercial vacuums because they use a hepta filter system which has a 99.7% filtration. The anti bacterial liner captures microscopic particles, germs, bacteria, pollen, spores, dust mites, and allergens as small as 0.1 micron.

What are your house cleaning rates?

Fees are based on the condition and size of the home. It is best to contact our office for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. We prefer to do a walk-through with the client to give the most accurate timing and price, but we are also happy to give ball-park figures over the phone.

As soon as they become aware of a discrepancy between the estimate and actual time needed, they immediately contact  management who will try to contact you to discuss the difference.  Sometimes first-time cleans or one-time cleanings may require additional time and an additional fee. If this is the case, you will be contacted by management prior to authorizing the service providers to spend more time in the home.

What if something in my home gets broken?

Busy Bee Maid’s  realizes the nature of cleaning requires our staff to touch virtually all items within one’s home or office. If any damage/loss does occur, our cleaners will leave you a note stating such and to contact our office so we can discuss it. However, no money can replace sentimental value. If you have a piece that no money can replace, we ask that you let us skip cleaning that piece for both of our peace of mind.

How do I pay for your services?

Busy Bee Maid’s gladly accepts the following forms of payment: MasterCard, Visa, American Express, cash or check. Payment is due at the time of service. One-time cleanings require a credit card payment. For your convenience, a credit card number may be left on file with Busy Bee Maid’s  to use in the event you should forget to leave your payment at the time of the cleaning or don’t want to worry about leaving payments at all.

Should I tip the service providers?

Tipping is not required but it is a powerful way to say “Job well done!”. If you would like to express your gratitude monetarily we would prefer the tip to be paid separate from your cleaning, either by a separate check or cash.

What is the cancellation policy?

If it is necessary to cancel/skip your regular cleaning day, we ask for 24 hour notice. We ask that you do not inform the cleaners of any changes to your schedule — it must be done directly with the office. Note that recurring service is priced at a discounted rate. If too much time lapses there may be an increase in the next cleaning to account for the extra time needed.

How do I provide feedback on my cleanings?

We thrive off of your feedback. Simply call our office or fill out our survey on our website. We will do our best to please you.

What if my cleaning falls on holiday?

We observe the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Year’s. If the holiday falls on a weekend, we will take the closest work day instead. If your cleaning falls on this day we will call you a couple weeks in advance to reschedule.

>What other cleaning services do you provide?

From time to time you may need something special or different done. We will be happy to do these tasks for you. We ask that you give the office a few days notice so we can allot extra time for this in the crew’s day. These tasks may include (but certainly are not limited to):

  • Cleaning the oven
  • Cleaning the refrigerator
  • Window Cleaning
  • Special deep cleaning of something not normally cleaned (like utility closet, inside  of kitchen cabinets, etc.)

Exclusions

Due to insurance and safety constraints we are limited to the following:

We can only stand on a two-step ladder (However we have a long handled cobwebber to reach and dust high up ceiling fans and ledges.)

We can only lift items weighing less than 35 pounds

We cannot handle pet messes

We cannot use cleaning products with ammonia

One-Time Cleanings

One-time cleanings include  move-ins and move-outs, spring-cleaning, service prior to a big event and other non-recurring services. All one-time  services can be estimated. If additional time is needed, management will attempt to contact you while our staff is in your home. If you authorize additional time, our staff will continue to clean and your price will be adjusted accordingly. We will not use additional time without your prior approval.